Ctg99 Terms and Conditions — Please Read Before Use

1General Terms & Conditions

By accessing or using the ctg99 platform, you are deemed to have automatically accepted these Terms & Conditions. These terms constitute a legally binding agreement between ctg99 and its members. It is therefore essential that you read every clause carefully before using the site.

Ctg99 reserves the right to change, amend, or update these Terms & Conditions at any time. Any changes will be notified on the site along with the date of update. Continued use of the site after changes have been made will be taken as acceptance of the new terms.

These terms have been written in English to ensure clarity for our members. If anything is unclear, please contact our customer support team.

2Account Register

Accurate and complete information is required to open an account on ctg99. Registering with false details may result in account cancellation and forfeiture of any funds held at any time.

• Each person may register only one account.
• Operating multiple accounts from the same device, IP address, or payment method is prohibited.
• Account credentials — especially your password — must not be shared with anyone.
• The name, mobile number, and payment method used at registration must all belong to the same person.
• A copy of your national ID or passport may be required for KYC verification.

Ctg99 may request identity verification at any time. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

3Age Verification & Eligibility

Ctg99 strictly prohibits anyone under the age of 18 from using the platform. By registering, you confirm that you are at least 18 years old.

Ctg99 may request a national ID or birth certificate at any time for age verification purposes. Withdrawals may be suspended until verification is complete.

4Deposit Rules

Mobile Banking, Nagad, and Rocket can be used for deposits on ctg99. Deposits are generally credited to your account within a few minutes.

• The minimum deposit amount is BDT 100.
• The payment method used for deposits must be registered in the member's own name.
• Depositing from another person's mobile banking account is strictly prohibited.
• Always use the correct reference number when making a deposit.
• If a deposit does not arrive, please contact customer support with a screenshot.

Ctg99 does not use any third-party payment gateways. All transactions are processed exclusively through designated channels — stay safe and never send funds through unauthorized channels.

5Withdrawal Policy

Withdrawals on ctg99 are simple and fast. Requests are typically processed within 5 to 15 minutes. However, withdrawals may be delayed if KYC verification has not been completed.

• The minimum withdrawal amount is BDT 300.
• Withdrawals must be made using the same payment method used for the original deposit.
• To withdraw winnings derived from a bonus, the specified wagering requirements must be met.
• Withdrawals will not be processed until the required verification documents have been submitted.
• Ctg99 reserves the right to temporarily hold withdrawals pending investigation in cases involving suspicious transactions.

6Bonus & Promotion Terms

Ctg99 regularly offers a variety of bonuses and promotions. Each bonus has its own terms and wagering requirements, which you should read carefully before accepting.

• The welcome bonus is available to new members one time only.
• If you withdraw before completing the required wagering after accepting a bonus, the bonus will be forfeited.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed.
• Ctg99 reserves the right to modify or cancel any promotion at any time.
• Certain games may be restricted from play using bonus cash.
• Cashback bonuses are generally calculated based on net losses.

Ctg99 maintains close monitoring to prevent bonus abuse. If a member is found to be manipulating the bonus system, ctg99 reserves the right to cancel that member's bonus.

7Fair Play Policy

All games on ctg99 are from licensed providers and operate using RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and unbiased.

• Using any software or method to influence game outcomes is strictly prohibited.
• Collusion or coordinated activity across multiple accounts is prohibited.
• Exploiting any technical error will result in forfeiture of any related winnings.
• Ctg99 ensures game fairness through regular third-party audits.

If you believe there has been an issue with a game or that a result is incorrect, please contact our customer support immediately. We take every complaint seriously and investigate thoroughly.

8Prohibited Activities

The following activities are strictly prohibited on the ctg99 platform and may result in permanent account closure:

• Money laundering or transactions involving illegal funds.
• Using stolen or unauthorized payment methods.
• Impersonating another member to commit fraud.
• Exploiting any system vulnerability or bug.
• Using automated bots or scripts to play games.
• Impersonating ctg99 staff.
• Threatening, harassing, or engaging in abusive behavior.

9Account Closure & Suspension

Ctg99 reserves the right to temporarily or permanently close accounts under the following circumstances:

• In the event of a terms and conditions violation.
• If KYC verification has not been completed.
• In cases of suspicious transactions or suspected fraud.
• At the member's own request for self-exclusion.
• For legal or regulatory requirements.

Members may close their account at any time by contacting customer support. Any remaining balance at the time of closure will be refunded, provided there are no applicable restrictions.

10Responsible Gaming

Ctg99 is deeply committed to responsible gaming. We want every member to enjoy gaming as entertainment — not as a source of financial stress or mental hardship.

• Set a deposit limit to stay within your budget.
• Use the self-exclusion tool to take a break from gaming for a set period of time.
• Take a cooling-off period if you feel you are losing control of your gaming.
• If you notice signs of gaming addiction, please seek professional help.

For more details, visit our Responsible Gaming Page Visit us. Remember — gaming is meant to be fun, and keeping it within limits is what makes that fun last.

11Privacy & Data Protection

Ctg99 takes the protection of your personal information extremely seriously. All details submitted during registration are secured through SSL encryption.

• Your information is never sold or shared with any third party.
• KYC verification documents are stored on secure servers.
• Information may be shared with legal authorities upon request if required.
• You have the option to opt out of marketing communications.

To learn more about our privacy policy Privacy Policy page View.

12Limitation of Liability

Ctg99 is not liable for any financial losses incurred through use of the platform. All gaming decisions are made solely at the member's own discretion.

• Ctg99 is not responsible for any game interruptions caused by loss of internet connection.
• In the event of losses caused by technical errors, ctg99 will provide every reasonable assistance, though compensation cannot be guaranteed in all cases.
• Ctg99 is not liable for unauthorized access to an account resulting from the member's own negligence or carelessness.

13Right to Modify Terms

Ctg99 reserves the right to add, modify, or remove any part of these Terms & Conditions at any time. A notice will be published on the site before any changes take effect.

• Members will be notified by email or SMS in the event of significant changes.
• Continued use of the site after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

14Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions, our customer support team is always ready to help. ctg99 takes every complaint seriously and aims to resolve issues promptly.

• Instant support is available via live chat.
• Complaints sent by email will receive a response within 24 hours.
• Please include any relevant evidence and screenshots when submitting a complaint.

Email: [email protected]

We believe that transparency and integrity are the foundation of a great gaming platform. ctg99 is committed to standing by its members at all times.